The vision of Bürokratt

Bürokratt is not just an IT project to create an Estonian state virtual assistant, i.e. a user interface – although this may be necessary as an intermediate step. Instead, Bürokratt will allow a person to get everything they need from one device with a virtual assistant in one communication session. Bürokratt is thus an interoperable network of public and private sector AI solutions, which from the point of view of the user acts as a single channel for public services and information.

The Information System Authority manages the development of Bürokratt.

Overview of the artificial intelligence services (kratts)

A kratt is an artificial intelligence system which is based on a software algorithm that is autonomous, capable of learning, and performs tasks traditionally performed by humans.

Kratts have the potential to both increase the productivity of our economy and take public services to a new level. Therefore, we should strengthen the basic capacity so that we can sufficiently introduce and further develop kratts in Estonia.

As part of the kratts project, the Ministry of Economic Affairs and Communications and the Government Office convened an expert group of representatives of state agencies and the private sector in August 2018. The task of the expert group was to develop specific proposals by May 2019 on areas that would benefit Estonia the most from kratts and what measures to support their introduction. At the same time, proposals related to the use of kratts were developed for the development of the Estonian legal space to ensure legal clarity and the necessary safety. Based on the report of the expert group, the strategy for Estonian artificial intelligence was prepared.

The work of the expert group was financed from measure 12.2 ‘Development of the quality of policy-making’ of priority measure 12 ‘Administrative capacity’ of the Operational Programme for Cohesion Policy Funding 2014–2020.